Accessibility statement

8 April 2026
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Declaration

The Port of Rotterdam Authority strives to make its own online information and services accessible, in accordance with the Government Digital Accessibility Decree. This accessibility statement applies to the content of the website www.portlantis.nl.

Compliance status: partially compliant

Information published by the Port of Rotterdam Authority shows that the website www.portlantis.nl partially complies with the Government Digital Accessibility Decree.

An accessibility audit (in Dutch) has revealed that not all requirements have yet been met. For each individual non-conformity, the cause is known and the consequence has been described; measures have been taken to rectify the non-conformity and a specific date has been set by which the measures will be implemented.

Under the heading ‘Rationale of the statement’, the explanatory notes set out the progress made by the Port of Rotterdam Authority in improving accessibility and the necessary measures being taken to make the website more accessible.

The characteristics of the various statuses are described in the notes, under the heading ‘Explanation of compliance statuses’.

Statement of Acceptance

This statement was signed on 7 April 2026 as seen and approved by an authorised signatory of the Port of Rotterdam Authority.
Position: Manager Marketing Communications.

The content topicality, completeness and accuracy of this statement were last reviewed on 9 April 2026.

Feedback and contact details

Are you experiencing an accessibility issue? Or do you have a question or comment regarding accessibility? Then please contact us via Contact | Portlantis

What can you expect from us?

  • You will receive a confirmation of receipt within 5 working days.
  • We will keep you informed of the progress and the outcome.
  • Your request will be processed within three weeks.

Enforcement procedure

Are you dissatisfied with the way your complaint has been handled? Or did we fail to respond in time? In such cases, please contact us viahttps://www.portofrotterdam.com/nl/contact/klachtformulier.

Rationale for the statement

Study Results

  • ✅The status of the website https://www.portlantis.nl: partially compliant

The website has been assessed for accessibility and, according to the Port of Rotterdam Authority, the report shows that not all of the following criteria have yet been met.

The Study results on which the claim is based are available at: Accessibility statement (platform study).
Characteristics recorded in the report:
Date: 07-01-2026
Study carried out by: an independent third party
Scope of the study: Scope of the study: The reason why a particular section has or has not been included is stated next to the URL. This is in accordance with the rules for determining the scope in the WCAG-EM evaluation method. • All pages on https://www.portlantis.nl

✅ Content Topicality: meets the condition. The report shows that the measurement and research data on which the study is based are less than 36 months old.

✅Research Method: meets the condition. The report shows that a well-documented evaluation method (WCAG-EM or equivalent) was used during the manual review.

The (combined) research results:
✅ Include the requirements set out in Chapter 9 Web (for websites) or Chapter 11 Software (for mobile applications) of European accessibility standard EN 301 549. The requirements for websites, mobile applications and downloadable documents set out in this standard are identical to the Level A and AA success criteria of the globally recognised WCAG 2.1 accessibility standard.

✅ Apply to all content on the main domain and any sub-domains or other domains mentioned in the statement

❌ During the audit, non-conformities with the accessibility standard were identified which could not be rectified before the audit was completed.

✅ Based on the research results, the Port of Rotterdam Authority states that the website partially complies with the accessibility standard.

(The characteristics of the various statuses are described under the heading Explanation of compliance statuses).

Deviations from the accessibility standard

The website https://www.portlantis.nl does not meet the following success criteria:

  • SC 1.1.1 - Non-textual content [Level A]
  • SC 1.3.1 - Information and relationships [Level A]
  • SC 1.3.2 - Meaningful sequence [Level A]
  • SC 1.3.5 - Identify the purpose of the input [Level AA]
  • SC 1.4.3 - Contrast (minimum) [Level AA]
  • SC 1.4.11 - Contrast of non-textual content [Level AA]
  • SC 2.1.1 - Keyboard [Level A]
  • SC 2.1.4 - Keyboard shortcuts for characters [Level A]
  • SC 2.2.2 - Pause, stop, hide [Level A]
  • SC 2.4.1 - Navigating around blocks [Level A]
  • SC 2.4.2 - Page title [Level A]
  • SC 2.4.4 - Link target (in context) [Level A]
  • SC 2.4.5 - Several ways [Level AA]
  • SC 2.4.7 - Focus visible [Level AA]
  • SC 2.5.3 - Label in name [Level A]
  • SC 3.1.1 - Language of the page [Level A]
  • SC 3.1.2 - Language of components [Level AA]
  • SC 3.3.1 - Error identification [Level A]
  • SC 3.3.2 - Labels of instructions [Level A]
  • SC 4.1.2 - Name, role, value [Level A]
  • SC 4.1.3 - Status updates [Level AA]

Alternatives

In the meantime, the Port of Rotterdam Authority is offering the following alternatives to visitors affected by the disruptions that have not yet been resolved:
Visitors experiencing these issues may email us or give us a call.

Measures

The Port of Rotterdam Authority is taking the following measures to resolve the issues: The technical issues are being addressed by our development partner. We are currently sorting out the issues with the content ourselves.

On 31-12-2027 the website https://www.portlantis.nl shall fully comply with the accessibility standard.

Disproportionate burden

The measures identified by the Port of Rotterdam Authority do not impose a disproportionate burden.

General notes

Explanation of compliance statuses

Progress in digital accessibility is measured using compliance statuses, which indicate how far a public body has come in making a website more accessible. Before the legal requirement came into force, there were only two statuses: the accessibility standard stipulated that a website had to fully comply with all accessibility requirements, resulting in the status fully compliant. If this could not be demonstrated, the status was always non-compliant.

The current approach has five compliance statuses. The aim is to achieve fully compliant status. The statuses partially compliant and initial measures taken are intermediate steps towards the ultimate goal.

The statuses and their characteristics are:

A: Fully compliant

  • The public authority can demonstrate that the website or mobile app fully complies with all the accessibility requirements set out in the standard.
  • The public authority complies with both the legal obligation and the standard.
  • The objective set out in the legal requirement has been achieved.

B: Partially meets the requirements (= in control statement)

  • The public authority can demonstrate that it has an up-to-date, complete and accurate picture of the accessibility of the website or mobile app.
  • Not all accessibility requirements set out in the standard have yet been met.
  • The public authority has identified specific improvement measures and drawn up a plan to rectify the discrepancies.
  • This means that the public authority remains in control of the accessibility of the website or mobile app.
  • The public authority does comply with the legal requirement, but does not yet fully meet the standard.

C: Initial measures have been taken

  • We do not yet have a clear picture of the accessibility of the website or mobile app.
  • The public authority has implemented specific measures to achieve this.
  • The public authority does comply with the legal requirement, but not with the standard.

D: Does not comply

  • There is no clear picture of the accessibility of the website or mobile app.
  • The public authority has not identified any specific measures to improve accessibility or to assess the extent of accessibility.
  • The public body merely complies with the legal obligation to publish an accessibility statement.
  • As the legal obligation requires public authorities to take the necessary measures to make their websites and mobile applications more accessible, they are urged to set out specific measures, including a timetable, within a specified timetable.

E: No accessibility statement has been published

  • The public authority has not published an accessibility statement for the website or mobile app.
  • The public body is not complying with the legal requirement to publish an accessibility statement.
  • As the legal obligation requires public authorities to take the necessary measures to make their websites and mobile applications more accessible, the public authority is urged to publish an accessibility statement in the near future, setting out specific measures, including a timetable.

The basic principle is that improvement measures are identified, scheduled and implemented. And that this process will continue until all accessibility requirements have been fully met. If a website remains stuck in a particular state for a long time, it no longer meets the policy requirement to be made more accessible.

Explanation of disproportionate burden

The Government’s Digital Accessibility Decree allows public authorities to make use of the option to – temporarily – exempt themselves from applying specific requirements of the accessibility standard if doing so would place a disproportionate burden on them.

The disproportionate burden exemption must be applied with care; a public authority’s lack of priority, time or knowledge are not legitimate reasons for failing to apply the accessibility standard.

For the formal, current text, see Art. 3, (2) through (4) and the explanation at Art. 3 of the Government Digital Accessibility Decree.

Content falling outside the scope of the Decree

The Government Digital Accessibility Decree does not apply to the following content on websites and mobile applications:

  • Office file formats published before 23 September 2018, unless such content is required for active administrative processes relating to the tasks performed by the relevant public authority;
  • Pre-recorded, time-based media published before 23 September 2020;
  • Live, time-based media;
  • Online maps and online mapping services, provided that essential information on navigation maps is made available in an accessible, digital format;
  • Content sourced from third parties that is neither funded nor developed by the relevant public authority, nor falls under its responsibility;
  • Reproductions of items from heritage collections that cannot be made fully accessible for reasons of conservation, authenticity or the lack of automated and cost-effective solutions to ensure accessibility;
  • Content that is available only to a closed user group and was published before 23 September 2019, until the website in question undergoes a major overhaul;
  • Content on websites and mobile applications that is not essential for active administrative processes and that will not be updated after 23 September 2019.

Source: Art. 2, (2) of the Government Digital Accessibility Decree. (in Dutch)

This statement refers to various sources. The list below contains links to these sources.

ccessibility statement (in Dutch)

WCAG 2.2 AA onderzoek portlantis.nl (.pdf)
WCAG 2.2 AA onderzoek webshop.portlantis.nl (.pdf)